Our staff is available to take your calls:
Monday 3:30-6:00
Tuesday-Wednesday 10:30-6:00
Thursday 8:30-11:30 Eastern Time
You can call with questions or to make or change an appointment at 540-868-9000.
There is a 24-hour voicemail available that timestamps messages should you be unable to reach administrative staff.
If you are having an emergency, go to your local emergency room or call the Concern Hotline at 540-667-0145.
Hours
Information
$180 for the initial (intake) session
$160 for a standard (45 min.) session
$240 for an extended (90 min.) session
Payment is collected at each session prior to the start of the session. Payments may be made by cash, check, or by Visa or Mastercard.
Rates
Many of our clients submit their own insurance claims for services. We provide the necessary receipts with all the appropriate insurance codes and, even though we are out of network, some insurance policies include out-of-network benefits.
The out of network benefits for some policies are excellent and others are not. You can find out about your policy's out of network benefits by calling the customer service phone number which is usually found on the back of your insurance card. Ask them what your out-of-network benefits are for outpatient mental health care with an LPC.
Be sure to ask about your deductible and about allowable amounts for individual or conjoint/family psychotherapy services.
We will help you in anyway we can.
Insurance
Cancellation Policy
Whether requested via phone, email, fax, or any other form of communication, at no time will information of a client be provided to anybody other than the client without a signed "Release of Information" contract from the client for the entity requesting information. Shellie will be asking for your release of information to speak to any other medical or mental health professionals who work with you in order to provide effective and ethical care.
If you wish to have information shared with a family member or another professional, be sure to request the "Release of Information" forms.
Confidentiality Policy
Email Policy
Regarding Counseling Services
Contact the office for rates for consultation, presentations, or other services.
We require at least 24 hours notice before the time of an appointment for cancellations so that the time slot can be opened to other clients on our waiting list. If you fail to provide this notice, you will be charged for the full cost of the cancelled session. Exceptions may be made in extreme emergencies.
If you need to cancel an appointment, please give us as much notice as you can. On weekends or after hours you can cancel an appointment by leaving a voicemail message on the office phone (540-868-9000).
Please note that insurance companies will not reimburse you for cancellation fees.
Our outgoing email (orignating with us) is end to end encrypted by Paubox. If you reply to an email from us, your reply should also automatically be encrypted. You can find a secure encrypted email form on the contact tab above or by clicking the box below. (This will open a new window on your browser.) If you send email by other means, we cannot guarantee that it is encrypted.
Be sure to specifically ask for an email reply if you wish to receive a reply by email instead of telephone.
Secure email
